Store Policy
Payment Methods
We accept Visa, Mastercard, Discover and American Express through Stripe Credit Card Payments and PayPal.
Billing Information
Your credit card will be billed as “Three If By Space”.
In-Stock Return Policy
All sales are final. Three If By Space will accept the return of damaged items only. See “Damaged/Lost Packages” section below.
Pre-Order Policy
Pre-Orders cannot be canceled once placed. All pre-order sales are considered final. Pre-orders help allocate product runs when placed with our supplier and guarantee you priority order when inventory arrives. When ordering such items you agree that the expected delivery date can change due to circumstances completely out of our control. We will keep you informed of expected delivery times which in certain circumstances may vary widely.
When ordering more than 1 pre-ordered item on a single order, please note that your order will not ship until all items on the order arrive. Because dates can change on items, even if they were all the same release date when you ordered, 1 or more items could shift resulting in a delay in shipping your entire order.
While we do not charge you upfront for pre-orders, if some of your items on an order arrive before others you may be charged for your order in full in order to allocate your inventory for your order. Note that your order will not ship until the remaining items arrive. We will do our best to align when you are charged with when the majority of your items are in but changing arrival dates from the manufacturer are outside our control.
Cancellations
All sales are final. We do not accept requests for cancellation once orders are placed.
Tracking Shipments
Upon your order shipping, a tracking number will be emailed to the email address you provided on your order. Sometimes tracking information won’t be available. This may be due to the timing of tracking-database updates by the carrier, the sophistication of a particular carrier’s tracking system, or the lack of full integration into our tracking systems. If you don’t see any tracking data for your shipment, please allow up to 48 hours for our system to update and then contact customer service for additional information.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will issue a refund minus shipping costs if the carrier is unable to deliver the package due to an address error that is not caused by Three If By Space.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Refused Shipments
If an item is refused upon delivery at no fault of Three If By Space, We may at our own discretion, charge the customer return shipping fees. Three If By Space can not be liable for the shipping charges if the item is refused before delivery.
Damage/Lost Package Claims
All damage or lost package/item claims on deliveries must be made within 5 days of arrival to customers home (Small Package). We may request photos of the damage to give to UPS/Fedex for inspection of the damage and to file a claim. Should any item arrive damaged or any item be missing from your shipment, contact customer service. Please note that lost package investigations can take up to 5 business days to process, damage claims can take up to 14 days to process.